Welcome! Whether you’re just getting started or exploring how care works here, this quick guide will help you feel supported from day one.
What happens when you need care
We usually start by text, then move to a phone or video visit if needed. If your concern requires a physical exam, we’ll arrange a home or worksite visit — no waiting rooms, no rearranging your whole day.
Medications, labs, imaging, and referrals
Need a refill? Send us a clear photo of the medication bottle, showing the name, dose, and how often you take it.
For labs and imaging, we’ll point you to trusted local partners that accept your insurance — and some tests can be done right at home.
If you need a specialist, we’ll help identify options that deliver high quality care, match your insurance and location.
Preventive planning
Every year — or more often, depending on your situation — we’ll review your labs, genetics, wearable data, and lifestyle to create or update a care plan focused on how you want to feel, not just what boxes to check.
When things feel unclear
You never have to decide alone. If something feels urgent, confusing, or just off, text us. We’ll help you figure out what’s safest and most supportive — and walk with you from there.